When you send cryptocurrency from one platform to another, both platforms perform operations on the blockchain. Your request is recorded in the blocks and sent to the miners. When the miners confirm the blocks, your transaction is complete.
Therefore, when the platform you are withdrawing crypto from says "transaction successful," it only indicates that your request has been successfully transmitted to the miners. If the amount you wish to deposit into your CoinTR wallet has not yet appeared, it may be because the miners have not yet confirmed your block. CoinTR will not deposit your crypto into your account until the miners on the blockchain confirm your block.
Before contacting CoinTR, please check the following:
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If the blocks have not yet been fully confirmed, please be patient and wait for the confirmation process to be completed.
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If the blocks are fully confirmed but the deposit to your CoinTR account has not yet been made, there may be a slight delay. Please wait a little longer.
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If your transaction still has not been processed despite following the necessary steps, please contact our customer service.