(“CoinTR”)
User Agreement
Agreement update date: 2026/07/09
ARTICLE 1 - PARTIES
1.1. This User Agreement ("User Agreement" or "Agreement"), consisting of this agreement and its annexes that form an integral part hereof, has been executed between COİNTR KRİPTO VARLIK ALIM SATIM PLATFORMU ANONİM ŞİRKETİ ("CoinTR" or the "Company") and the User who has become a member of www.CoinTR.com or the mobile applications officially announced by CoinTR (all together shall be referred to as the "Platform"), for the purpose of enabling the User to become a member of the Platform and to utilize the services offered on the Platform.
1.2. CoinTR and the User shall be referred to individually as a "Party" and collectively as the "Parties" in this Agreement.
1.3. By becoming a member of the Platform, you accept, declare and undertake that you have read the entirety of the User Agreement, fully understood its content, and approved all of its provisions.
ARTICLE 2 - SUBJECT OF THE AGREEMENT
2.1. The subject of this Agreement is the regulation of the mutual rights and obligations between CoinTR and the User regarding the User's utilization of the services offered on the Platform.
ARTICLE 3 - DEFINITIONS
3.1. User Agreement: Refers to this User Agreement and its content.
3.2. User: Refers to users who become members of the Platform by accepting the User Agreement available on the Platform belonging to CoinTR.
3.2.1. For Turkish Citizens: Anyone aged 18 and above may become a member.
3.2.2. For Foreigners: Anyone aged 18 and above who resides in the Republic of Türkiye and holds an account at a bank operating in Türkiye may become a member.
ARTICLE 4 - RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The User shall be deemed to have read, understood and accepted the terms and conditions set forth in this Agreement and its annexes from the moment they open an account to use the services offered on the Platform.
4.2. Engaging in the purchase and sale of crypto assets may be financially risky and higher financial risks may arise if you trade crypto assets that are subject to volatile market price movements. If you do not understand these risks as a User, do not use the services offered on the Platform and only begin using the services offered on the Platform when you understand the characteristics of the crypto asset you intend to trade and the potential financial loss risk involved in trading them.
4.3. CoinTR is a crypto asset trading platform where buyers and sellers meet. The buy-sell orders on the Platform belong to the Platform users. Therefore, the price of any crypto asset is formed spontaneously according to the supply-demand situation based on the purchase-sale transactions performed by users. If the prices offered by users through the orders they enter for purchase and sale match, the instant price is formed accordingly. CoinTR has no influence or intervention on the current crypto asset prices. In this context, CoinTR shall not be liable for any damages or losses incurred by users due to price changes, or for any damages that have arisen or may arise.
4.4. In order to use the Platform, the User must completely fill in all information in the form available on the Platform, accept this Agreement, provide all necessary documents, and upload them to the Platform.
4.5. The User accepts, declares and undertakes that, in order to use the services under this Agreement, they are over 18 years of age and have the capacity to exercise civil rights under Turkish laws. CoinTR has the right to terminate/suspend, without prior notice, User accounts that it determines to belong to persons under the age of 18 for any reason, or that it suspects are being used by persons under the age of 18.
4.6. In the event that CoinTR determines that the User has provided erroneous and/or incorrect information during the membership process, CoinTR shall have the right to unilaterally terminate the agreement, cancel, suspend or freeze the User's account without any notification, and to not open an account for such person thereafter. CoinTR shall not be liable for any damages arising from these reasons.
4.7. It is prohibited for Users to open more than one membership or for one member to use multiple accounts, or to conduct transactions through such accounts together.
4.8. The User accepts, declares and undertakes that, while fulfilling membership procedures, while benefiting from CoinTR's services, they shall act in compliance with all conditions set forth in the User Agreement, the rules specified in the relevant sections of the Platform, and all legislation in force in the Republic of Türkiye, particularly Law No. 5549 on the Prevention of Laundering of Crime Revenues, and that they have understood and approved all the above-stated conditions and rules.
4.9. Pursuant to Article 3 of Law No. 5549, CoinTR is obliged to identify the identities of those who conduct transactions and those on whose behalf or account transactions are conducted before the transaction is executed ("KYC"). In this context, in order for us to fulfill our obligations, we may request information including your name and surname, address, phone number, email address, place and date of birth, profession, country of residence, nationality, government-issued identification number, tax identification number, bank account details, live-recorded video or photograph, the purpose of the transaction, and the source of your funds (KYC Documents). The nature and scope of the information to be requested by CoinTR in this context may vary depending on CoinTR's risk assessment policy. In certain cases, CoinTR may request additional KYC Documents from the User. CoinTR shall have the right not to execute the User's transaction orders until the information requested in line with these demands is received by CoinTR in a timely manner and in accordance with the conditions set by CoinTR.
4.10. The User accepts, declares and undertakes that, in cases of alleged violation of the rights of other Users or third parties, or in accordance with the provisions of the Personal Data Protection Policy together with the mandatory legislative provisions in force, CoinTR shall be authorized to disclose its confidential/private/commercial information to official authorities and to the entitled persons pursuant to legislation, and that the User may not claim compensation from CoinTR for any reason whatsoever due to this.
4.11. The User is responsible for the security of the user account and password used to benefit from the Platform, and for the transactions carried out through this user account. The User accepts and declares that they shall not share the information related to their account registered on the Platform (username, password, etc.) with third parties and shall take the necessary security measures regarding their user account. The User accepts, declares and undertakes that CoinTR shall not be held liable for any negligence and faults regarding the storage, security, etc. of the said account information.
4.12. The User accepts, declares and undertakes that they may not transfer their rights and obligations under the User Agreement, partially or fully, to any third party without the written consent of CoinTR. Should it be determined that the User has partially or fully transferred their account to any third party in violation of this provision, CoinTR shall be free to freeze, block or completely close the User's account. CoinTR shall not be liable for any damages arising from these reasons. The User accepts, declares and undertakes that while using their account with CoinTR, they act on their own behalf and for their own account, that they do not act on behalf of another person, and that in the event they act on behalf of another person, they shall immediately notify CoinTR of on whose behalf they are transacting and the identity information of such person before executing the transaction.
4.13. The User is obliged to notify CoinTR as soon as possible of any changes to the information shared during the membership application, after completion of the membership application process or approval of membership. The User accepts that they shall be responsible for any potential damages that may arise from failure to notify CoinTR of such changed information.
4.14. The User accepts that they shall absolutely not hold CoinTR liable in the event that their membership is not approved due to failure to provide the necessary information and documents.
4.15. The User accepts that, under this Agreement, CoinTR has the right to examine and evaluate the accounts of all Users at any time and to request new documents from Users.
4.16. The User accepts that the services provided to them may be temporarily or permanently suspended as a result of the evaluation of the information and documents provided during the membership process, and that the limits of these services may be changed.
4.17. CoinTR may, at any time and without any notification, unilaterally terminate the agreements of Users who are determined to be in violation of one or more of the conditions set forth in this Agreement and its annexes, and may freeze, suspend, cancel the User's account, temporarily or permanently close it to buy-sell orders, and may also cancel, suspend or block the executed transaction. The final decision on this matter shall always rest with CoinTR. CoinTR shall not be liable for any damages arising from these reasons.
4.18. The data shared by the User during the membership application process is collected and processed by CoinTR in accordance with the Law on the Protection of Personal Data No. 6698 and the relevant legislation.
4.19. In the event of an error and/or malfunction occurring during the approval of a buy-sell request, the execution of a buy-sell transaction, or any other transaction related to the services offered on the Platform, CoinTR may decide to correct or revise the said error and/or malfunction, or to cancel the buy-sell request.
4.20. The personal data submitted by Users through the Platform shall be processed and used by CoinTR in accordance with the Legislation, and detailed information can be accessed in the Personal Data Processing and Protection Policy, which is an integral part of this User Agreement.
4.21. CoinTR accepts and undertakes that the Website shall be available through the website with the domain name www.CoinTR.com and that the continuity of the Website shall be ensured by CoinTR.
4.22. All necessary measures, including system security, shall be taken by CoinTR to ensure that User accounts remain continuously open and that access to accounts is not disrupted. However, no liability may be attributed to CoinTR due to delays or cancellations of buy-sell transactions arising from interruptions or system failures caused by technical disruptions. Users accept this matter in advance by becoming members of the Platform and conducting transactions.
4.23. Users are obliged to comply with all local and international legal requirements, particularly the applicable legislation of the Republic of Türkiye, in all transactions they conduct through the Platform. Users accept and declare that they are aware of the applicable legislation of the Republic of Türkiye and that they are legally obliged to know and comply with the legislation.
4.24. Whether related to crypto assets or not, all regulations that may be issued by MASAK (Financial Crimes Investigation Board) and, in particular, by the official authorities of the Republic of Türkiye and the central registry agency, including the Law on the Prevention of Laundering of Crime Revenues, shall be duly and promptly reflected on the Platform by CoinTR and shall be binding on all Users.
4.25. Any and all unlawful transactions are illegal, and upon detection of such transactions, the necessary legal applications shall be made by CoinTR to the relevant authorities. Additionally, the responsibility for any and all transactions conducted by Users, whether lawful or unlawful, voluntary or erroneous, belongs to the User personally. The User accepts in advance through this Agreement that CoinTR does not have the means or authority to reverse any exchange, sale or transfer to be made through the Platform.
4.26. Money transfers made by Users to their own accounts on the Platform or money received into these accounts are subject to CoinTR's approval. CoinTR accepts and undertakes that it shall exert maximum effort to ensure that all transfers made by Users are carried out in the shortest possible time and that its technical infrastructure is suitable for this. However, CoinTR may not be held liable for transactions delayed due to technical reasons or reasons beyond CoinTR's control (e.g., force majeure).
4.27. When making money transfer transactions from their user account with CoinTR, the User shall only use their own account held at a bank operating under the laws of the Republic of Türkiye. CoinTR shall not be liable for delays that may be experienced or for the transfer not being executed at all in the event that the User makes transfers from accounts belonging to other persons.
4.28. CoinTR is free to reject or return to the source any suspicious or unlawful crypto asset or money transfers within the scope of this Agreement. If money transfers received into the User's account do not come under the name registered in the User's information on the Platform, the rejection of the transaction, the return of the incoming money to the source, or the temporary blocking of the transaction shall be at CoinTR's discretion. Likewise, when the User wishes to make a withdrawal from the Platform, if the User requests that the said money be sent to a bank account that does not belong to them and belongs to a different person, this transaction request may be rejected or blocked by CoinTR.
4.29. CoinTR shall not be liable for any possible delay that may be experienced due to any reason related to money transfers. Within the same scope, CoinTR is the sole authorized party and manager regarding all types of money deposits into Users' accounts on the Platform and the withdrawal of all existing money out of the Platform, and also holds all disposition authority over these activities.
4.30. Users conduct mutual purchase and sale transactions on the Platform, and the crypto asset prices available on the Platform are determined in this manner. The instant prices formed on the Platform are not binding and do not constitute precedent. CoinTR does not intervene in any way in the prices on the Platform. Within the same framework, the amount or prices of crypto assets on different platforms or other websites shall also not bind CoinTR, as they are not under CoinTR's control.
4.31. The Platform and CoinTR are entirely in an intermediary position. CoinTR does not determine the prices formed on the Platform. CoinTR may not be held liable for any damages or losses incurred by users due to changes in prices, or for any damages that have arisen or may arise. CoinTR may not be held liable for any profit to be obtained by the User, or for any financial (e.g., tax) liability that may arise in the future due to this, or for any loss that the User may incur.
4.32. It may not be technically possible to determine the source and destination of crypto assets sent to the Platform or withdrawn from their accounts by Users and sent to crypto asset wallets outside the Platform. Therefore, the obligation to track these crypto assets does not belong to CoinTR. The User has accepted this matter in advance through this Agreement.
4.33. A crypto asset wallet address shall be provided by CoinTR to Users so that they can deposit/send crypto assets to their accounts on the Platform. The said crypto asset wallet addresses may change from time to time, and the User is obliged to load the said crypto assets to the crypto asset wallet address provided to them by CoinTR on each occasion. In the event that the User knowingly or mistakenly loads crypto assets to an address other than the crypto asset wallet address provided to them by CoinTR, CoinTR shall not be liable for this transaction. Likewise, in transfers made by the User from the crypto asset wallet address on the Platform to a crypto asset wallet address outside the Platform, if a transfer is made to an unintended crypto asset wallet address due to the User's erroneous entry, CoinTR shall not be liable for this transaction.
4.34. When transferring to the crypto asset wallet address on the Platform or when wishing to transfer their crypto assets on the Platform to a crypto asset wallet address outside the Platform, the User is obliged to select the correct blockchain network for the said transfer transaction. The selection of an incorrect blockchain network by the User may result in the irreversible loss of the said crypto assets, and CoinTR shall not be liable for this. Due to delays that may occur on the blockchain network, the time for the transfer to take place may be longer than planned, and since such delays do not originate from CoinTR and/or the Platform, CoinTR may not be held liable for such delays.
4.35. CoinTR is under no obligation to monitor or supervise the transactions carried out on the Platform. However, if prices formed on the Platform consist of unrealistic prices as a result of a technical error, transactions may be temporarily suspended and transactions determined to be erroneous may be canceled by CoinTR's technical team in order to ensure the proper functioning of the Platform. If it is determined that User accounts have unfairly benefited from a technical malfunction or that Users have intervened with the Platform in a way that affects the functioning of the Platform (e.g., through cyber-attack), the User accounts deemed responsible may be frozen, blocked or canceled. CoinTR's rights to pursue all claims and complaints regarding the return of crypto assets or fiat money taken out of the Platform in such situations are separately reserved. CoinTR may not be held liable for delays or problems that may occur on the Platform due to such disruptions that arise in extraordinary situations.
4.36. CoinTR has the right to request certain information/documents from the User during account opening or after the account has been opened, for information security and/or account-transaction verification. The User accepts, declares and undertakes that they shall submit the requested information/documents to CoinTR. If the documents/information requested by CoinTR are not submitted to CoinTR by the User within 2 (two) days, or if they are submitted incorrectly/incompletely, CoinTR shall have the right to freeze, block or completely close the User's accounts.
4.37. Under no circumstances shall CoinTR, its managers, employees, business partners or representatives be held liable for any indirect, incidental, special or punitive damages that may arise with respect to the User, including but not limited to loss of profitability, data loss, loss of value or loss of other tangible assets, due to the User's use of the Platform or inability to use it properly, or as a result of intervention in access to or use of the Platform or its content.
4.38. CoinTR has the right not to accept money transfers made by users without showing any reason. In the event of such a situation, CoinTR shall return the money deposited by users within a reasonable period of time.
4.39. CoinTR may unilaterally determine user limits and also has the right to make changes thereto. Changes shall take effect from the moment they are announced on the website, and the website records shall be valid.
4.40. Risks
4.40.1. Users should not conduct these transactions unless they understand the risks associated with the purchase and sale of crypto assets. The value of crypto assets is determined by supply and demand on the Platform, and as the price is by its nature volatile and high-risk, it may cause Users to lose significant amounts of money. When Users wish to trade on the Platform, they are deemed to understand these risks. CoinTR is not liable for the User's financial losses due to high fluctuations in the price of the crypto asset traded by the User.
4.40.2. The removal of crypto assets traded on the Platform from the Platform and the closure of trading is subject to the unilateral discretion of CoinTR. In the event that Users incur losses and/or lose their crypto assets due to this, CoinTR may not be held liable. CoinTR shall announce its decision on the Platform a period of time before, as determined at its unilateral discretion, regarding crypto assets that it has decided to delist and remove from the Platform. Apart from this, CoinTR has no obligation to notify the relevant Users regarding crypto assets that it has decided to delist from the Platform and close trading for.
4.40.3. The User acknowledges that there are risks associated with the use of an internet-based platform, including but not limited to the malfunction of hardware, software and internet connections. CoinTR shall not be responsible, for whatever reason, for any communication errors, interruptions, mistakes, distortions or delays that the User may encounter while using the Platform.
4.40.4. The User acknowledges that there may be operational issues, human error, malicious acts (such as fraud or cyber-attacks) and other risks related to the transmission of crypto assets.
ARTICLE 5 – PROCESSING OF SPECIAL CATEGORIES OF PERSONAL DATA
5.1 General Principles
The Company processes special categories of personal data listed under Article 6 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") only where the explicit consent of the data subject has been obtained or where such processing is expressly provided for by law, and in all cases subject to the implementation of the adequate measures determined by the Personal Data Protection Board. In the processing of special categories of personal data, utmost care shall be exercised to ensure compliance with the principles of relevance, limitation, and proportionality in relation to the processing purpose. Where the purpose of processing ceases to exist, such data shall be destroyed in accordance with the procedures set forth in this Policy.
5.2 Processing of Biometric Data
5.2.1 The Company may request from the User a live photograph and/or video ("Facial Image") for the purpose of fulfilling its customer identification and Know Your Customer ("KYC") obligations under Law No. 5549 and the applicable legislation. The processing of the Facial Image through biometric methods for the purposes of matching it with the photograph contained in the identity document and conducting a liveness test constitutes the processing of special categories of personal data within the scope of Article 6 of the KVKK.
5.2.2 The biometric data processing activity shall only be carried out where the User has approved the Separate Explicit Consent Statement on the Processing of Biometric Data made available through the Platform. Users who do not provide explicit consent shall be offered the opportunity to complete identity verification through alternative methods permitted under the applicable legislation. Explicit consent may be withdrawn by the User at any time; however, such withdrawal shall not affect the lawfulness of processing activities carried out prior to the withdrawal.
5.2.3 Facial Images and the biometric data derived therefrom shall be processed solely for the purposes of: (i) conducting remote identity verification and liveness testing; (ii) fulfilling obligations relating to anti-money laundering, the prevention of the financing of terrorism, KYC requirements, and other obligations arising under the applicable financial services legislation; (iii) preventing fraud, identity fraud (including synthetic identity fraud), account takeover, and ensuring account security; (iv) conducting audit, security, and dispute resolution processes; and (v) fulfilling statutory data retention and reporting obligations. Biometric data shall not be used for commercial purposes unrelated to these purposes, nor for marketing or profiling activities.
5.2.4 Biometric data may be transferred, solely for the limited purpose of carrying out identity verification, liveness testing, fraud prevention, and regulatory compliance controls on behalf of and under the instructions of the Company, to an authorized identity verification service provider that undertakes compliance with the KVKK and the implementation of adequate data security measures. Biometric data shall be stored on servers located within the territory of the Republic of Türkiye and shall not be transferred abroad. Such data shall not be shared with any third parties other than where required by applicable legislation or upon lawful requests of competent public authorities.
5.2.5 Following the completion of the identity verification process, biometric templates shall not be retained except where retention is required under the applicable legislation. Where retention is mandatory, biometric data shall be retained for the maximum period prescribed under the applicable legislation and shall, upon the expiry of such period, be destroyed in accordance with the Regulation on the Erasure, Destruction or Anonymization of Personal Data.
ARTICLE 6 - TRANSACTIONS AND FEES
6.1. Spot Transaction
6.1.1. Orders
When you submit an Order for a crypto-to-crypto transaction, your account will be updated immediately to reflect the open Orders and your Orders will be included in the Platform's order book for matching with other users' Orders. If one of your Orders fully or partially matches another user's Order, the Platform will execute an exchange ("Transaction"). After the Transaction is executed, your account will be updated to reflect that the Order has been fully executed and closed, or that the Order has been partially executed. The Order shall remain uncompleted until it is fully executed or canceled in accordance with paragraph (b) below. To finalize a Transaction, you authorize CoinTR to temporarily control the crypto assets involved in yourTransaction.
6.1.2. Cancellation
Orders initiated by the User may only be canceled before they are matched with other Users' Orders. Once your Order has been matched with another user's Order, you may not change, withdraw or cancel CoinTR's authority to complete the Order. For any partially matched Order, you may cancel the unmatched portion of the Order provided that such portion remains unmatched. CoinTR reserves the right to reject any cancellation request regarding the Order you have submitted. If there is not a sufficient amount of crypto assets in your account to execute an Order, CoinTR may cancel the entire Order or may execute a portion of the Order with the amount of crypto assets available in your Account (in each case, the fees related to the Transaction payable to CoinTR shall be deducted from the account as specified in Article 5.2).
6.2. Fees
6.2.1. Every buy-sell transaction conducted by Users on the Platform and every withdrawal or deposit of money or crypto assets outside the Platform shall be subject to the commission fee determined by CoinTR and continuously updated by being announced on the Platform.
6.2.2. The User accepts that crypto asset transfers are irreversible. Therefore, the refund of commission or transaction fees allocated by CoinTR is not possible and users do not have the right to request a refund of these fees.
6.2.3. CoinTR may unilaterally determine the commission fee and also has the right to make changes thereto, provided that prior notice is given. Changes shall take effect from the moment they are announced on the Platform, and the current records on the Platform shall be valid.
6.2.4. CoinTR may collect the commission fee from the crypto asset subject to the transaction conducted by the User, or may also collect it from the User's TL account held with the Platform.
6.2.5. Transactions involving the User depositing money into their account on the Platform or withdrawing money from their account on the Platform to their own account held at a bank operating under the laws of the Republic of Türkiye are subject to the commission fees determined by CoinTR and published on the Platform.
ARTICLE 7 - OVER-THE-COUNTER (OTC) TRANSACTIONS
7.1. OTC transactions cover the purchase and sale transactions conducted between users and providers. CoinTR only provides intermediary services in these transactions and is not responsible for the price quotes between the parties.
7.2. Within the scope of OTC transactions, CoinTR does not guarantee the price quotes of the parties, market conditions or any details of the executed transactions.
7.3. The User accepts the transaction fees specified during OTC transactions. Transaction fees are determined by CoinTR.
7.4. CoinTR has the authority to audit OTC transactions and transaction history within the scope of Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) obligations.
7.5. CoinTR reserves the right to share suspicious transactions or transaction history deemed necessary with the relevant official institutions within the framework of the relevant laws and regulations.
7.6. The User is obliged to complete the identity verification processes before conducting OTC transactions.
7.7. CoinTR only provides services as an intermediary platform in OTC transactions and may not be held liable for disputes between the parties to the transaction.
ARTICLE 8 - INTELLECTUAL PROPERTY RIGHTS AND NON-COMPETITION
8.1. All URLs, logos, texts, codes, images, graphics and trademarks related to the Platform and all services offered on the Platform belong to CoinTR. The User may not copy, imitate, use through reverse engineering, quote or use without permission without the prior written consent of CoinTR. The User accepts, declares and undertakes that they shall not act in violation of these provisions. The violation of these provisions by the User or by persons directly or indirectly associated with the User shall constitute grounds for unilateral and just termination of the agreement, and all legal and criminal liability shall belong to the User. CoinTR has the right to not open an account for this person or persons thereafter.
8.2. The intellectual and industrial property rights set forth in this article are of an unlimited nature and none of them have been waived. Furthermore, Users accept and undertake to refrain from activities that would constitute confusion or unfair competition with CoinTR and the Platform. In the event that such a situation is detected, the relevant User account shall be immediately frozen, without prejudice to all other rights of CoinTR.
ARTICLE 9 - TERMINATION OF THE AGREEMENT
9.1. In particular, but not limited to, the case where the User violates any one or more of the provisions set forth in this Agreement and/or its annexes, CoinTR shall have the authority to freeze the User's access to the Platform or close the User's account, without any warning or prior notice and without bearing any obligation to give such warning, if it deems necessary. The User may not bring any claim against CoinTR due to the exercise of such right.
9.2. In the event of termination of the Agreement, the User's right to use the Platform shall immediately cease. If the termination is not based on any violation and the account is not under review and there is no legal restriction on the account, the User's entire balance shall be returned to them.
9.3. If the User wishes to close their account, they may also perform this transaction themselves through the Platform. In the event that the User closes their account at their own request, the crypto asset and TL balances in the account shall be examined as soon as possible and, if no violation is found, shall be returned to them.
ARTICLE 10 - CONFIDENTIALITY
The personal data transmitted by the User to CoinTR through the Platform shall be processed in accordance with the procedures and principles set forth in the Personal Data Processing and Protection Policy, which is an integral part of this Agreement.
ARTICLE 11 - APPLICABLE LAW
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye. Any and all disputes arising from this Agreement shall be resolved by the Istanbul Courts and Execution Offices.
ARTICLE 12 - NOTICES
12.1. Any and all notices arising from this Agreement shall be made by the User to CoinTR's address at Maslak Mah. Bilim Sk. Sun Plaza Blok No: 5a Iç Kapı No: 20 Sarıyer/ İstanbul, in writing, via registered mail with return receipt. Correspondence made through the support email address support@CoinTR.com does not substitute for official notification within the meaning of the agreement.
12.2. In the event that a notice is to be made by CoinTR to the User: Notifications made through the email address and physical address provided by the User during the Platform membership registration process are valid. Users may select through which communication channel they wish to receive notifications on the Platform. (e.g., SMS, Push, Instant Messaging, Email, etc.) In the event of a change in contact information, the User must immediately notify CoinTR of this situation. Otherwise, notifications made to the old address shall be deemed to have been duly received.
ARTICLE 13 - FORCE MAJEURE
13.1. The occurrence of circumstances beyond CoinTR's control that prevent and/or delay the performance of CoinTR's obligations and liabilities under this Agreement shall be considered as force majeure [for example, strike, lockout, war (whether declared or not), civil war, acts of terrorism, earthquake, fire, flood and similar natural disasters, government decisions and actions, etc.] and CoinTR shall not be held liable for the failure to perform its obligations in full or on time due to force majeure.
13.2. In the event of the occurrence of a force majeure situation, CoinTR shall have the sole authority to decide on the continuation, suspension, termination or other form of liquidation of this Agreement.
ARTICLE 14 - VALIDITY OF BOOKS AND RECORDS
The Parties accept, declare and undertake that, in disputes that may arise from this Agreement and the performance of this Agreement, CoinTR's commercial books and records and computer records shall constitute valid, binding and conclusive evidence, that they release CoinTR from the offer of oath, and that this article constitutes a conclusive evidence agreement within the meaning of Article 193 of theCode of CivilProcedure (H.M.K.).
ARTICLE 15 - AMENDMENTS
CoinTR has the authority and the ability to make amendments to this agreement and its annexes at any time and to the extent and in the manner it deems necessary. CoinTR has no obligation to issue any warning or prior notice to Users for the amendments to be made, nor do Users have the right to object to the amendments made. However, CoinTR undertakes that it shall exercise due care to announce such amendments to Users a reasonable period of time before the amendments are processed, through the communication method selected by the Users, or via email only if no method has been selected. Users who do not wish to accept the amendment made are free to close their accounts. The User's continued use of the Platform constitutes acceptance of the amendments made.
ARTICLE 16 - FINAL PROVISIONS
16.1. This agreement shall become effective when announced by CoinTR on the Platform, retroactively covering all former/new Users whose Platform membership has been approved, and shall remain in force until terminated by one of the Parties.
16.2. By checking the box signifying that they approve this Agreement during the Platform membership registration process, the User accepts, declares and undertakes that they have read and understood each and every article of this Agreement separately, and that they approve the entire content and all provisions of the Agreement. A user who does not accept this Agreement must not become a member of the Platform and must not benefit from the Platform's services.
16.3. In the event that any provision of the Agreement is determined to be invalid by official authorities (e.g., Courts), the relevant article shall be deemed to have been removed from the Agreement text, but the other articles of the Agreement shall continue to remain in force.
ADDITIONAL ARTICLE 1 - ACCOUNT SUSPENSION AND SEIZURE PROCESS
1.1. Our Platform has the authority to suspend the relevant user account for up to 48 hours in cases where there is reasonable suspicion regarding the crimes of aggravated theft, aggravated fraud or misuse of bank/credit cards, pursuant to Article 128/A of the Code of Criminal Procedure No. 5271.
1.2. The suspension process is immediately reported to the Chief Public Prosecutor's Office and announced to the user electronically (email, application notification). The User may apply to the Chief Public Prosecutor's Office against this action.
1.3. Upon a judge's decision, or in cases where delay would be disadvantageous, upon the written order of the public prosecutor, a seizure procedure may be applied to the account where the interest subject to the crime is located. If the judge's approval is not obtained within 24 hours, the seizure shall be automatically lifted.
1.4. If it is determined that the seized assets belong to the victim, they shall be returned to their owner during the investigation or prosecution phase.
1.5. Our Platform is obliged to submit the information and documents requested by the prosecutor's office, judge or court within 10 days. An administrative fine may be imposed in the event of failure to fulfill this obligation.
1.6. Our Platform and our employees shall bear no legal liability due to suspension or seizure decisions taken within the scope of this article.
Commercial Electronic Message Approval Explicit Consent Text
Information Text on Protection of Personal Data
Explicit Consent Text