When trading on CoinTR, you may occasionally encounter issues with your orders. These issues typically stem from two main causes:
1. Your order may not have been processed
- Price Check: Check the price of your selected order in the open orders section. Verify whether the opposing order (buy/sell) matches your selected price level and volume.
- Order Cancellation and Re-Entry: If you want to expedite your order, consider canceling it from the open orders section and placing a new order at a more competitive price. You can also use a market order instead of a limit order for quicker transactions.
2. Your order may be experiencing a technical problem
- Order Cancellation and Asset Transfer Issues: If you are unable to cancel your orders or if your assets are not being transferred to your account, this may require additional support. Please contact our Customer Support team and provide screenshots that include the following information:
- Order Details
- Any error codes or exception messages.
If you have any further questions, please contact CoinTR Customer Support team.
Regards,
CoinTR Team
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Risk Reminder: Cryptocurrency prices are subject to high market risks and price volatility. The value of your investments may fluctuate, and you may lose the amount you invested. CoinTR is not responsible for potential losses. Past performance is not a guarantee of future results. The past price performance of cryptocurrencies does not guarantee future results, and users should only invest in products they are knowledgeable about and understand the risks involved. Before making any investment decisions, you should carefully evaluate your investment experience, financial situation, investment goals, and risk tolerance and/or consult an independent financial advisor.